Breitenstein Consulting sees new opportunities


The Corona virus hit the global community with an as yet immeasurable severity and its effects are multidimensional. It is now of utmost importance that the community shows solidarity so that our health care system remains steadfast and affected people can be helped. This is a priority to overcome one of the biggest challenges of modern society. But we, Breitenstein Consulting, also see opportunities through the current developments! The home office is a means of social distance, but it is also a tool of the future. Many people are discovering virtual meeting rooms, webinars and online document sharing portals for the first time. Some industries are now having to adapt more than others: The public sector in particular is currently turning 180 degrees – because it has to? Yes. And because it can!

Shortly before the start of the Corona crisis, we dealt in our series of articles “The Digital Transformation of the Public Sector” with a field of work that is now more in focus than ever: The public sector. In cooperation with Ludwig Maximilian University in Munich, two of our interdisciplinary teams analyzed the digital infrastructure of two of Bavaria’s largest municipalities.

The insight? Many public sector employees see the great potential of digitalization, if at all, only through a gray veil. “Paperlessness,” a “loss of proximity to citizens,” and “anonymity” are just a few simplified, sometimes negative impressions of digitalization. Nevertheless: The framework for the step into the digital world is given – it just has to be accompanied properly!

Our analysis shows us that the mammoth project of digitalization in the public sector can only be managed with a participatory approach. Public sector employees should not react to digitalization BUT act – this is the only way holistic digitalization can work.


In order to design an organic and fundamental Digital Transformation in a participatory way, we work on the following elements:

  • Leaders: What are our challenges? What is our impact?
  • Stakeholder groups: What are frameworks, goals, fears, ideas, visions, challenges, and expectations for transformation?
  • Digital Readiness: Is there a readiness for change? What is missing?
  • Workshop: What is our vision? Where do we want to go? – Using our proven facilitation tools, we work with you in a workshop format to develop a shared vision as well as a “roadmap”


What are the results of such a process?

  • Executives and department heads are aligned and have developed their transformation journey for their department.
  • There is a jointly developed and shared vision for digitalization for the municipality or for the functional area
  • All stakeholders have understood the important levels of digital transformation including processes, IT tools, roles, areas of responsibility, competencies, conflicts of interest, new forms of collaboration, and have jointly designed goals
  • Barriers on this path have been identified and are taken seriously
  • There are work packages to which everyone can contribute their part
  • There is a positive vision and a ‘storyline’ that can be communicated to all stakeholders (employees, citizens, associated companies, sponsors, etc.).


Shortened: There is a plan and everyone is on board – for the step into the future!


Are you facing these or similar challenges? We will help you with it!


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